Logistics Terms & Conditions

Shipping Policy

We place great value on transparency, reliability, and customer satisfaction. Please find our current shipping information below:

1. Shipping Methods & Costs

2. Processing & Delivery

• Processing Time: Your order will be processed and shipped within 1–3 business days after receipt.
• Delivery: We deliver on business days as well as weekends and public holidays. Saturday and Sunday are considered shipping days.
• Restrictions: Please note that delivery to packing stations (Packstationen), P.O. boxes, and military facilities is currently not possible.
• Shipping Providers: Depending on the destination and size of your order, we work with established logistics partners such as DHL, DPD, or Hermes.

3. Tracking & Shipping Confirmation

• After shipment, you will receive a shipping confirmation via email including your personal tracking number.
• The tracking number is usually active within 24 hours.
• You can check the status of your shipment at any time via "Track Your Order" on our website.

4. Information on Delivery Delays

• In rare cases, delays may occur due to external factors (weather, strikes, customs, etc.). We will inform you immediately in such cases.
• For advance payments, the delivery period begins only after the receipt of payment.

5. Acceptance & Transport Damage

• Please inspect your goods upon receipt. If the package is damaged, please have this confirmed by the delivery service and contact us immediately. This allows us to offer you a quick solution.
• Details and procedures can be found in our Cancellation Policy.

6. Contact & Support

If you have any questions or need assistance, please contact our customer service:

• Email: tcoxhqk.com@mall-red.com